Terms and Conditions

1. General Information

Welcome to Hola Studies Limited (“we”, “our”, “us”). We are an education agency registered in New Zealand. For our full company details, please see our Legal Notice.

By accessing or using our website, you agree to comply with these Terms and Conditions, as well as our Privacy Policy and Cookies Policy.

2. Jurisdiction and Governing Law

Hola Studies Limited is registered in New Zealand, and these Terms and Conditions are governed by the laws of New Zealand.

  • New Zealand Residents: These Terms are subject to the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
  • European Union Residents: These Terms comply with EU consumer protection and data protection laws where applicable.

Any disputes will be subject to the exclusive jurisdiction of the courts of New Zealand.

3. Services Provided

Hola Studies Limited acts solely as an intermediary. We facilitate course bookings with partner schools but do not provide educational services ourselves. We are not responsible for:

  • The quality, availability, or content of the courses.
  • Any changes, cancellations, or disputes arising from third-party schools.
  • Visa applications, travel arrangements, or accommodation unless expressly stated.

4. Booking and Payments

  • Bookings made through Hola Studies Limited are processed either directly by the partner school or through our payment processing system as their intermediary.
  • Hola Studies Limited retains only the agreed commission for our services; the remaining funds are transferred to the partner school.
  • You are responsible for ensuring that your booking details are accurate.
  • Payments may be subject to additional transaction fees, bank charges, or currency conversion costs.

5. Cancellation and Refund Policy

  • Each school sets its own cancellation, modification, and refund policies.
  • Hola Studies Limited does not determine or guarantee refunds.
  • If a refund is approved by the school, Hola Studies Limited will facilitate the transaction where applicable, deducting any non‑refundable commission or bank fees.
  • By booking a course, you agree to comply with the school’s policies regarding cancellations and refunds.
  • We strongly recommend reviewing the school’s terms before confirming your booking.

6. Data Protection and Privacy

We are committed to protecting your personal information. All personal data is collected and processed according to our Privacy Policy, in compliance with:

  • New Zealand’s Privacy Act 2020
  • The EU’s General Data Protection Regulation (GDPR), where applicable

7. Use of Cookies

Our website uses cookies to enhance user experience and analyze traffic. By continuing to use our site, you consent to the use of cookies as outlined in our Cookies Policy.

8. Limitation of Liability

To the fullest extent permitted by law:

  • Hola Studies Limited shall not be liable for indirect, incidental, or consequential damages resulting from the use of our platform.
  • Our liability is limited to the commission retained by us for our intermediary services.
  • Refunds and financial claims must be addressed primarily with the partner school.
  • Nothing in these Terms limits your statutory rights under New Zealand or EU law.

9. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will take effect immediately upon being posted on our website. Continued use of the platform constitutes acceptance of the revised Terms.

10. Contact

If you have any questions about these Terms and Conditions, please contact us via the contact details provided in our Legal Notice.